Privacy Policy

Galloway and Southern Ayrshire Biosphere is designated by UNESCO as a world class area for people and nature.  Galloway and Southern Ayrshire Biosphere Partnership is a Scottish Charity led by a Partnership Board, supported by a team of employees who work together to promote and deliver our Vision and Mission.  You can read more about our Vision and Mission in our Strategic Plan.

This Privacy Policy governs the manner in which the Galloway and Southern Ayrshire Biosphere Partnership collects, uses, maintains and discloses information collected from users/you. Users are defined as any third parties who visit our website (, use links within our website to visit third party websites, use our social media, or register for our events and activities. This privacy policy applies to the website and all products and services offered by Galloway and Southern Ayrshire Biosphere Partnership.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, subscribe to the e-newsletter, fill out a form, make a donation to us and otherwise give us their personal information.  We will also collect personal identification information from Users in connection with other activities, when ordering or enquiring about products and services, features or resources we make available on our website or where Users contact us for a press enquiry. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, elect to visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain website related activities.


We may carry out research on people that could support us. This means that we may combine information accessed from public sources. This helps us to contact you about supporting us in the future. It helps to ensure that we are communicating with you about subjects that interest you, such as fundraising initiatives, projects and campaigns and to ensure that our limited fundraising resources are directed in the most effective way.

We also conduct research to identify possible donors. This helps us identify people who have an interest in our work and who might be able to support us in the future.

Our research looks at publicly available information such as LinkedIn, Zoopla, Companies House, Charity Commission, OSCR and Social Media. We may use third party suppliers to conduct this research and collect this data on our behalf.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our website, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. In general, cookies are used to retain user preferences, store information for things like forms, and provide anonymised tracking data to third party applications like Google Analytics. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent (consult the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers). Please note that some parts of the website may not function properly with cookies disabled.

How we use collected information

Galloway and Southern Ayrshire Biosphere Partnership may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website.
  • To send periodic emails
    We may use the email address to send User information and updates about the Biosphere. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our website.
  • For fundraising communications and we may communicate with you about fundraising initiatives, projects and campaigns
  • For fundraising and fundraising research purposes

We may use your information to create a profile about you, your interests and preferences.  This helps us to tailor appropriate communications to you as well as helping to improve the quality of your experience with us.   We may combine information you have given us with other information about you when it is available (for example, from public records or social media).

We will only process your personal data where we have a lawful basis for doing so (as specified under Article 6 of the General Data Protection Regulations (GDPR)). In most cases, the lawful basis is that processing such data is necessary for the legitimate interests of Galloway and Southern Ayrshire Biosphere Partnership.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.  We will not keep your personal data for longer than we need it.  We periodically review the data we hold and erase or anonymise it when we no longer need it.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.  We may use third party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys, promote fundraising, collect data and collect funds. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.

Your right of access

You have the right to access and receive a copy of your personal information by making a Subject Access Request (“SAR”) either verbally or in writing (including via Social Media).  This includes the right to have your personal data erased or any incorrect personal data rectified.  We will respond without delay and within one month of receipt of the request.  Please refer to Contacting Us below.

Changes to this privacy policy

Galloway and Southern Ayrshire Biosphere Partnership has the discretion to update this privacy policy at any time and will review as a minimum on an annual basis. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions or complaints about this Privacy Policy, the practices of this website, or your dealings with this website, please contact us at:

Galloway and Southern Ayrshire Biosphere Partnership
Biosphere Office
37 Queen Street
Newton Stewart

Alternatively, you have the right to make a complaint to the Information Commissioner’s Office at

Galloway and Southern Ayrshire Biosphere Partnership is a Scottish Charity registered with OSCR Reg. No: SC044137.

Galloway and Southern Ayrshire Biosphere Partnership is registered with the Information Commissioner’s Office Reg. No: ZA346903